Buy credits and manage auto reload

Organization owners can buy credits and manage auto reload in Settings → Organization settings → Plan and credits. An agent connected over MCP can do the same through the account settings scope; see Settings, account and billing. See How credits work for shared balances, expiry and charging rules.

Buy credits

1. Click Buy credits.
2. Choose a pack and review the price and savings.
3. Optionally turn on Auto reload and choose a threshold.
4. Click Continue to checkout and complete payment in Stripe.

Applicable tax is added at checkout. Auto reload applies the extra savings shown and authorizes future automatic card charges.

After checkout, wait for payment confirmation and the updated balance in Plan and credits. Recent purchases shows purchase statuses and paid amounts including tax.

Enable auto reload without buying credits

1. Beside Auto reload, click Enable.
2. Choose a pack and set Reload when balance is below.
3. Click Enable auto reload, or Continue to Stripe if card setup is needed.
4. Complete card setup and return to Falconer.

Card setup does not purchase credits. If the balance is below the threshold, Falconer asks you to Confirm and reload for an immediate purchase. At or above the threshold, enabling reload does not immediately buy credits.

Choose a threshold

Auto reload buys the selected pack when the shared balance is below the threshold. An equal balance does not trigger a purchase.

The default is 20% of the selected pack:

Pack	Default threshold
1,000 credits	200 credits
5,000 credits	1,000 credits
10,000 credits	2,000 credits
20,000 credits	4,000 credits
100,000 credits	20,000 credits

Custom thresholds must be whole numbers from 100 to one credit below the pack size. Changing the pack selects its default threshold. The displayed reload price excludes applicable tax.

Edit or turn off auto reload

Click Edit beside Auto reload to change the pack or threshold, then Save changes. Confirm an immediate reload if the new threshold is above the balance. Editing is unavailable while an automatic payment is processing.

To stop future reloads, click Turn off in the dialog and confirm. The dialog closes and the status becomes Off. Click Enable to turn it on again. Payments already submitted may still finish.

Troubleshooting

• Payment pending: wait, reload the page or use Check again before buying again.
• Could not open checkout: retry with the same selection. For a closed checkout, check purchase history before starting another.
• Wrong organization: switch to the organization where you started checkout or card setup.
• Reload paused for a card issue: click Edit → Continue to Stripe to update your card, then finish enabling reload.
• Reload paused after a refund: contact support to review the refund before re-enabling reload.
• Settings changed: close and reopen the dialog to load the latest settings.
• Payment needs review: contact support before making another payment.

To change reload alerts, open Personal settings → Notifications → Billing → Automatic reload problems. Change Email and Inbox independently, or confirm an unsubscribe using the link in an email.

For usage and member limits, see Track usage and set spending limits.