Troubleshooting
Fix the most common Knowledge Health problems.
Run now is missing
Section titled “Run now is missing”Run now and Schedule appear when your organization uses credits or its own model provider key. If yours doesn’t, contact support@falconer.com.
The page asks you to connect a source
Section titled “The page asks you to connect a source”The page shows Connect a source to run Knowledge Health. Click Connect sources and connect at least one. See Connect sources.
The page says Indexing your sources
Section titled “The page says Indexing your sources”Knowledge Health can run once your first source finishes indexing. The page updates on its own when it’s ready.
The page asks you to add credits
Section titled “The page asks you to add credits”The page shows Add credits to run Knowledge Health. Click Add credits, or turn on Auto reload. See Knowledge Health credits.
A scan is paused or queued
Section titled “A scan is paused or queued”Knowledge Health paused means your balance reached zero. Add credits and the scan resumes.
Knowledge Health queued means other scans are ahead of yours. It starts on its own, and you can leave the page.
Few or no findings
Section titled “Few or no findings”Connect more sources, especially your codebase, then run another scan. See Connect sources.
Assign to Falcon is unavailable
Section titled “Assign to Falcon is unavailable”Hover over the button to see why. Usually the fix belongs in a tool Falcon doesn’t edit. See Fix and triage findings.
If a problem continues, contact support@falconer.com.