| Action | Supported |
|---|---|
| Search tickets and help center articles instantly | Yes |
| Ask Falcon about past tickets and resolutions | Yes |
| Keep support knowledge fresh and in sync | Yes |
| Surface trends across support conversations | Yes |
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Zendesk integration
Zendesk knowledge base integration. Search live Zendesk tickets and synced help center articles to find answers and past resolutions.
Overview
Falconer is an AI knowledge base that writes and updates your docs as your code changes.
Falconer connects to Zendesk so your team can search, ask questions, and keep knowledge in sync, without leaving your workflow. Learn more
What Falconer can do with Zendesk
What you can ask
What changed in Zendesk recently?
Who owns this work in Zendesk?
Where do I find this in Zendesk?
What did we decide in Zendesk, and why?
Works best for
Teams whose decisions, specs, and updates live in Zendesk and need that knowledge findable everywhere else.
Setup
Connect Zendesk from your Falconer settings, choose what to sync, and Falconer indexes it and keeps it current from there.
FAQFrequently
Frequently
asked questions
How do I connect Zendesk to Falconer?
Open your Falconer settings, connect Zendesk, and choose what to sync. Falconer indexes it from there and keeps it current.
What permissions does Falconer need for Zendesk?
Falconer acts with the permissions you grant when you connect Zendesk. To limit what it can change, connect an account with narrower Zendesk permissions.
Can I ask Falcon questions about Zendesk?
Yes. Falcon searches your Zendesk content alongside your docs and code, and cites where each answer came from.
